1. HOW CAN I PLACE AN ORDER?
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Online: Visit us at b3guys.com to place your order online, seven days a week, 24 hours per day.
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Phone: Simply call us at 615-438-8997 during our normal business hours of 8:00-6:00 CST/CDT, USA.
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Mail: After you've discussed your purchase items with us, simply mail in your order and payment.
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Fax: You may fax your order to 1-615-354-0224 during our normal business hours of 8:00-6:00 CST/CDT, USA. We will contact you as soon as possible upon receipt of your faxed order.
2. DO YOU HAVE A MINIMUM ORDER?
No, however, all International orders less than $100.00 in product total are subject to an International Handling Fee of $25.00. Please see 3. SHIPPING: International Rates under Policies.
3. DO YOU COLLECT SALES TAX?
B3 GUYS does not collect the sales tax for any purchase made from outside of the state of Tennessee. In all other states, each customer is responsible for their own taxes.
4. WHAT PAYMENT METHODS DO YOU ACCEPT?
B3 GUYS accepts Visa, MasterCard, Discover and American Express cards, as well as money order, certified check, personal check (requires a waiting period for your check to clear), and International Bank-to-Bank Wire Transfer (wire transfer fee will be added). We accept cash at our Nashville, TN showroom and service shop. We also offer lease-to-own financing to qualified borrowers. Please
contact us for more information.
We ship via FedEx and FedEx International using the delivery service method you choose at checkout. Standard FedEx Domestic and International rates apply. The actual shipping amount will be determined once your order has been received, packed, measured, weighed and data submitted electronically to FedEx. Your shipping rate also includes the cost of packing supplies and carrier pick-up. For orders placed through our online store, shipping will be processed and charged as a separate transaction, and you will receive a receipt via email. There is no minimum order, however, there is a minimum domestic shipping charge of $9.00, and all International orders less than $100.00 in product total will incur a non-refundable International Handling Fee of $25.00. All International orders are shipped via FedEx International Economy if available in your area. Please be aware that International shipping is expensive! Any package greater than 149 lbs. must be shipped by commercial freight. For more information, please see 3. SHIPPING under Policies.
6. I HAVE A QUESTION ... HOW DO I _________________________?
Please see 4. TECHNICAL SUPPORT under Policies.
7. CAN YOU TELL ME HOW MUCH THIS INSTRUMENT IS WORTH?
Yes, providing we have an opportunity to physically inspect the instrument. We do not provide telephone or email appraisals without an inspection.
8. CAN I ADD ITEMS TO AN ORDER?
Yes, you may add items to an existing order providing the order has not been packed or shipped. Please note that some orders may be shipped within 24 hours upon receipt of order. Should you wish to add an item, it is best to contact us and request an order status update.
9. CAN I CANCEL MY ORDER?
Yes, you may cancel your order for any item sold by B3 GUYS, providing the order has not been shipped. Excluded are any special order or non-stocked inventory items, pre-order items, deposit paid items, and manufacturer drop-ship items. For any order where a payment transaction has been processed but item has not been shipped, customer will receive credit for the item purchased plus shipping if charged, less a 4.0% Merchant Account Processing Fee on the total amount charged. Any administrative International Handling Fee previously charged is non-refundable. Please note that some orders may be shipped within 24 hours upon receipt of order. If the item has been shipped, you may still return it for a refund, less all shipping charges and applicable restocking fee(s). Please see 6. RETURNS under Policies.
10. CAN I RETURN MY ITEM?
Please see 6. RETURNS under Policies.
11. WHAT IF I HAVE A PROBLEM WITH MY ORDER?
If something is wrong with your order, please contact us immediately. We certainly want to help you and keep you coming back as a satisfied and valued customer.
